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What You Agree to When You Use phpspin

Our legal terms set out the rules that apply to your account, your deposits through GCash, Maya, or InstaPay, and how we handle your personal data — all written to reflect the reality of how you actually use the platform.

Account Eligibility RulesData Handling PolicyGCash, Maya, InstaPay Payment TermsCookie Use DisclosureHow to Request Changes
phpspin What You Agree to When You Use phpspin
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your account data — including payment method details for GCash, Maya, and InstaPay — is held securely and never sold to third parties. We use cookies to maintain your session and remember your payment preferences, and you can adjust cookie settings from the privacy panel in your account. Data is retained only for as long as required by applicable regulations, after which it is deleted or anonymised. You can request a copy of the data we hold on you at any time through the support channel.

Data Security

Account data and payment details — including your registered GCash or Maya number — are encrypted in storage and in transit. We do not share this with third parties outside regulatory requirements.

Cookie Policy

We use session and preference cookies to keep your account active and remember your InstaPay or e-wallet settings. You can review and update cookie preferences in the privacy panel.

Data Retention

Transaction records, including GCash reference numbers and InstaPay confirmations, are kept for the period required under applicable local regulations, then deleted or anonymised.

Your Data Rights

You can request access to your personal data, ask for corrections, or request deletion where legally permitted. Submit requests through live chat or email, referencing your registered account.

CONTACT POLICY TEAM

How to Reach Us About Legal and Account Issues

If you have a question about your rights under our terms, want to request a copy of your data, or need to dispute a transaction linked to your GCash, Maya, or InstaPay account, our support team handles these directly. Raise your concern through the channel that works fastest for you — responses on legal and data matters follow a separate handling queue from general account help.

Live Chat Open the chat widget inside your account dashboard. For policy and data questions, select the Legal or Account category so your message reaches the right queue.
Email Support Send your request to our support email address shown in your account profile. Include your registered GCash or Maya number to help us locate your record quickly.
Account Help Centre The Help Centre inside your account lists step-by-step paths for common policy requests — data access, account closure, and payment dispute submission.

Common Questions About Our Terms and Policies

These are the questions we get most often about account eligibility, data rights, cookie use, payment terms, and how to raise a formal concern. If your question is not listed here, our support team handles legal and policy queries through live chat and email.

Account eligibility depends on local law and is available only where Philippine law permits it for qualifying individuals. You must meet the age and residency requirements set out in our full terms before opening an account.

We collect the information you provide during registration — name, contact details, and your verified payment method such as your GCash or Maya account number. This is used to operate your account and process transactions.

Yes. Submit a data access request through live chat or email, referencing your registered account. We will respond within the timeframe required under applicable regulations and provide what we hold on record.

Cookies maintain your session and store payment preferences like your InstaPay or e-wallet settings. You can review and adjust cookie preferences through the privacy panel inside your account settings at any time.

Transaction records — including GCash reference numbers and InstaPay confirmations — are retained for the period required by applicable regulations even after account closure, then deleted or anonymised in line with our data retention policy.

Contact support through live chat or email within the dispute window in the full terms. Include your registered Maya or GCash number and the transaction reference so the policy team can pull the correct record and respond.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.